Delivery of Orders

We have three bands of delivery for MAINLAND UK addresses dependant on the size of your order.

Delivery rates

For mainland UK (Zone A & B)

Small items – £4.00 P&P
Medium items – £8.00 P&P
Orders over £75 (excluding discount) free of charge.

Our business days are Tuesday to Saturday and products in stock are normally dispatched within 1 business day.

Small and medium items are sent via DPD. Please allow 1-2 days for delivery (unless stated otherwise). If you require your order urgently we can also arrange next day delivery. Please email us for more details.

Deliveries outside mainland UK

A surcharge will be added to deliveries to areas C & D (Channel Islands, Scottish Highlands etc.). Enter your postcode in the shopping basket to calculate the shipping cost.

Large items

Large items (stoves, outdoor ovens & fireplaces) via a pallet delivery network.

Deliveries made via the pallet delivery network and can take place Monday to Friday – any time between 9am and 5pm. We will contact you by email upon receiving your order to confirm a convenient day for delivery.

Please note that pallet deliveries are large and heavy, therefore our pallet delivery network can only deliver to kerbside and are not insured to lift or carry the delivery into your home. Please make arrangements for lifting the delivery into your home on the day of delivery.

In the case of palletised deliveries you must open and check the condition of the good prior to signing for the delivery. If there is any evidence of damage to the goods you must refuse the delivery at which time we will arrange the delivery of a replacement. We cannot guarantee the replacement of refund of damaged goods once they have been signed for.

With accessory orders you must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns

If you change your mind and wish to return an item within 14 days of delivery, then please send it in its original condition and packaging, along with a note of your order number to: ‘Osoliving, The Barn, Main Road, Nutbourne, Chichester, PO18 8XA’. Once we have received your item back we will issue a full refund.

If you wish, we can arrange collection of the goods to be returned and deduct the cost from your refund. The charges for collection are as follows.

Non-palletised goods / DPD courier collection – £8.00
Palletised goods / Lorry collection – £90.00